ON-BOARDING

How do I build a catalog for points redemption?
There is an easy-to-use catalog creator within your administrative dashboard. The creator gives you the option to add your own items that you will fulfill, ...
Sat, 15 Jul, 2017 at 3:39 AM
What is the best method of payment?
We offer three forms of payment: Monthly Invoice, ACH, or Credit Card.
Sat, 15 Jul, 2017 at 3:39 AM
How does the catalog billing work when employees redeem points for store items?
If an employee purchases an item that you are designated to fulfill, you will not receive a bill. You will, however, receive an order within the system to f...
Sat, 15 Jul, 2017 at 3:40 AM
How does the billing cycle work?
You will be billed on the 1st day of every month for the number of active individuals in the system.
Sat, 15 Jul, 2017 at 3:40 AM
Who do I contact at EmpowerPoints if I have questions?
If you ever need assistance, you can contact your onboarding specialist directly, or our service department at contact@empowerpoints.com
Sat, 15 Jul, 2017 at 3:40 AM
What information do I need to have readily available to complete the sign-up process?
Your onboarding specialist will provide you with a form for collecting the necessary data to start the sign-up process.
Sat, 15 Jul, 2017 at 3:41 AM
Which members of my organization will need to be actively involved?
Deploying an incentive system will require a commitment from the leadership team of your company. For the system to meet the goals of your organization, you...
Sat, 15 Jul, 2017 at 3:42 AM
How much individual administration time should I expect to dedicate on a weekly basis, post-implementation?
You should assign one individual as the main administrator, along with an alternate. The amount of time these individuals should expect to dedicate post-imp...
Sat, 15 Jul, 2017 at 3:42 AM
How much individual administration time should I expect to dedicate to implementation?
You should assign one individual as the main administrator, along with an alternate. The amount of time these individuals should expect to dedicate pre-impl...
Sat, 15 Jul, 2017 at 3:43 AM
How long does it take to onboard a company?
Onboarding timeframes vary from organization to organization. However, we would advise planning for 30-60 days to fully build, implement, and roll out the s...
Sat, 15 Jul, 2017 at 3:43 AM